IhadbeendoingTechSupportforHewlett-Packard'sDeskJetdivisionforaboutamonthwhenIhadacustomercallwithaproblemIjustcouldn'tsolve.Shecouldnotprintyellow.Alltheothercolorswouldprintfine，whichtrulybaffledmebecausetheonlytruecolorsarecyan，magenta，andyellow.Ihadthecustomerchangeinkcartridges，deleteandreinstallthedrivers.Nothingworked.Iaskedmycoworkersforhelp；theyofferednonewideas.Afterovertwohoursoftroubleshooting，Iwasabouttotellthecustomertosendtheprinterintousforrepairwhensheaskedquietly，"Should ...