Whenmyprinter'stypebegantogofaint,Icalledarepairshopwhereafriendlymantoldmethattheprinterprobablyneededonlytobecleaned.Becausetheshopcharged50poundsforsuchcleanings,hetoldme,itwouldbebetterformetoreadtheprinter'sdirectionsandtrythejobmyself.Pleasantlysurprisedbyhiswords,Iasked,"Doesyourbossknowthatyoudiscouragebusiness?""Actuallyit'smyboss'sidea,"theemployeereplied."Weusuallymakemoremoneyonrepairsifweletpeopletrytorepairthingsthemselvesfirst."由于我的打印机不能打印出清晰的字来,我就打电话 ...