IhadbeendoingTechSupportforHewlett-Packard'sDeskJetdivisionforaboutamonthwhenIhadacustomercallwithaproblemIjustcouldn'tsolve.Shecouldnotprintyellow.Alltheothercolorswouldprintfine，whichtrulybaffledmebecausetheonlytruecolorsarecyan，magenta，andyellow.Ihadthecustomerchangeinkcartridges，deleteandreinstallthedrivers.Nothingworked.Iaskedmycoworkersforhelp；theyofferednonewideas.Afterovertwohoursoftroubleshooting，Iwasabouttotellthecustomertosendtheprinterintousforrepairwhensheaskedquietly，"Should ...

Whenmyprinter'stypebegantogofaint，Icalledarepairshopwhereafriendlymantoldmethattheprinterprobablyneededonlytobecleaned.Becausetheshopcharged50poundsforsuchcleanings，hetoldme，itwouldbebetterformetoreadtheprinter'sdirectionsandtrythejobmyself.Pleasantlysurprisedbyhiswords，Iasked，"Doesyourbossknowthatyoudiscouragebusiness？""Actuallyit'smyboss'sidea，"theemployeereplied."Weusuallymakemoremoneyonrepairsifweletpeopletrytorepairthingsthemselvesfirst."由于我的打印机不能打印出清晰的字来，我就打电话 ...

Whenmyprinter'stypebegantogofaint，Icalledarepairshopwhereafriendlymantoldmethattheprinterprobablyneededonlytobecleaned.Becausetheshopcharged50poundsforsuchcleanings，hetoldme，itwouldbebetterformetoreadtheprinter'sdirectionsandtrythejobmyself.Pleasantlysurprisedbyhiswords，Iasked，"Doesyourbossknowthatyoudiscouragebusiness？""Actuallyit'smyboss'sidea，"theemployeereplied."Weusuallymakemoremoneyonrepairsifweletpeopletrytorepairthingsthemselvesfirst."由于我的打印机不能打印出清晰的字来，我就打电话 ...