Whenmyprinter'stypebegantogofaint,Icalledarepairshopwhereafriendlymantoldmethattheprinterprobablyneededonlytobecleaned.Becausetheshopcharged50poundsforsuchcleanings,hetoldme,itwouldbebetterformetoreadtheprinter'sdirectionsandtrythejobmyself.Pleasantlysurprisedbyhiswords,Iasked,"Doesyourbossknowthatyoudiscouragebusiness?""Actuallyit'smyboss'sidea,"theemployeereplied."Weusuallymakemoremoneyonrepairsifweletpeopletrytorepairthingsthemselvesfirst."由于我的打印机不能打印出清晰的字来,我就打电话给维修部。电话是一位非常和蔼的男人接的,他说我的打印机也许只是需要清理一下。他还说,如果让维修部清理的话要交50英镑的清理费,让我最好看看使用手册自己试着清理。当时我真的被他的话感动了,就问他:“你们老板知道你这样拒绝生意么?”“事实上,这就是我们老板的主意,”雇员答道:“因为如果我们让用户先自行修理打印机的话就能挣更多的钱。”
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